Reviews

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Broker MC None Given

Booked a load for a carrier with this broker and .75 hr prior to his pick up appointment broker cancels and says the truck has to be empty 1-2 hours before scheduled pickup delivery. Carrier was literally in the dock next door and was empty and at the shipper 1/2 hr prior to his pickup appointment. Very unprofessional and clearly not very knowledgeable or considerate of the industry or carriers.

Broker MC 322572

 THEY SOLD ME LOAD GOT RC AND AFTER 40 MINUTES THEY COVER LOAD FOR CHEAPER AND THEN THEY REMOVE ME FROM LOAD,CHEAP CHEAP

Broker MC-1293072
Sold a load that is not there stuck at the shipper for 7 hours, giving me Pu numbers that not exist and at and sorry sir left me hanging on Friday at colorado......

 Broker MC  -140665
Should the driver pay $200 in cash from his own pocket just to be loaded?
We wish to file an inconvenience claim against Prime Inc Logistics in order to warn you that it is not a trustworthy company to work with.
This company complaints the carriers without reason instead of helping them.
New Prime Inc composed a claim against our company at the https://www.carrier411.com/freightguard.cfm without a reason
and undermined our reputation concerning cooperation with other companies.
Our driver arrive at the shipper by appointment without being late. Instead of being loaded, driver was told to pay $200 in cash.
Driver called the broker and asked him to help with figuring out the problem, but the broker didn't even try to help the driver,
he simply canceled the load, accused the driver and complained our company as an awful carrier without any explanation.
So, this is a company that is not interested in the honest cooperation.
Please, be careful with working with them. Be attentive and protect yourself from receiving baseless accusations and claims.
Sincerely, National Transport Line Inc

Broker MC -183070

Terrible customer service. We worked with these guys once and will not be doing it again. I can see now why they have a 2.0 rating.
We provided service for one of their shipments, and they would not reimburse for 3 hours of detention. When we confronted them, Nathaniel Shultz the account rep got belligerent and told us to basically screw off. Well, I hope whoever reads this doesn't call these guys for ANY transportation services. Call me instead, I'll take care of you in ways these guys could only dream of.

 Broker MC -770528

This Company is by far the worst. We booked a shipment with them and when we got to the shipper the load was not ready. Called Alexa but she says we are incorrect and to wait there, after waiting hours with no response from Alexa and the shipper stating there is no load for us we left and told them we need a TONU. They ignored us and the next day gave us a FG on Carrier 411. I responded and Alexa told me to remove my response or she would give me another FG and I have it in writing. Alexa gave my company another FG today when no one has contacted Alexa or DELTA since the first misunderstanding. I will now proceed with legal power for the damages they have caused me.

 Broker MC  - 913877
Booked a load with Troy, He said he will be sending his packet over. Then he disappeared and will not answer the phone anymore. Looks like he booked someone cheaper than me, and will not pick up the phone to tell me. I lost a few loads because I was waiting for his load in good faith

  Broker MC -100251
Bad business. Low paying rates. Dishonest. No integrity.

Does not pay agreed to rate. Broker was revengeful after we stopped running with them, he refused to pay the agreed to rate.

  Broker MC - unkown
 Was treated horribly by this Broker after confirming on a load. Unfortunately, I don't think the Broker realized what she was doing being more concerned with booking a carrier for her clients needs. My Driver who was scheduled to pick this load up received a call from his wife and had to cancel due to unforseen circumstances, its life we cant plan for everything.

I thought the broker would have understood. I took the time out while I am on the phone with the excited driver about the news, I write a email explaining the situation.

She calls me back and I answer, To have her belittle and talk to me as if we know eachother, was completely unprofessional. She used profanity and said "This all sounds like bullshit"?
How dare her use this language with a potential customer.

This needs to be rectified immediately, I would hate for her to speak to someone else in this manner at all, Its a really negative perspective on your company based off of 1 rotten apple.

  Broker MC -342732

 This company double books loads. We booked a load with them from TX to GA, 12 minutes after booking we are seeing they are posting the same load again, they are looking for a cheaper option. Avoid this company, thank me later.

  Broker MC -293730

 Picked up a load for magellin that was "ready now".When i get there the shipper tells me they told they it was scheduled for the next day.I waited and they loaded me that night.The second pick was also sceduled for the same day a couple hundred miles away.Broker told me that it could be picked up first thing in the moning,another lie.got loaded in the afternoon and off i got to ga to deliver.Good thing i got there early as the delivery time on the load was and hour after the guard said my appointment time was.Called at 4am for lumper and surprise no answer.I paid it so i could go home.Get emails everyday for pods.REply and try to call the lady that emailed me to ask if she didn't get them.No answer and when i called they told me she was off for the week.Finally got it figured it out the next week.Broker told me they had quickpay but it turns out that that's only if you have hauled three loads for them so 30 day pay.Get the check and it's short payed.Didfn't pay for the layover or the lumper.I called today and talked to a lady in accounting and she transfered me to a manager hank was his name.When trying to explain to him what happened he just kept trying to talk over me and when i raised my voice he just said fine and hung up.I wouldn't haul another load for them.He said the lumper had to be in within 24 hours in order to be paid.My wife is a broker and i asked her if she could bill her customer without pods and she said no hank says otherwise.Looked up their reviews and it's more of the same.Be careful hauling for magellan or better yet don't haul for them.

  Broker MC -293730

 Picked up a load for magellin that was "ready now".When i get there the shipper tells me they told they it was scheduled for the next day.I waited and they loaded me that night.The second pick was also sceduled for the same day a couple hundred miles away.Broker told me that it could be picked up first thing in the moning,another lie.got loaded in the afternoon and off i got to ga to deliver.Good thing i got there early as the delivery time on the load was and hour after the guard said my appointment time was.Called at 4am for lumper and surprise no answer.I paid it so i could go home.Get emails everyday for pods.REply and try to call the lady that emailed me to ask if she didn't get them.No answer and when i called they told me she was off for the week.Finally got it figured it out the next week.Broker told me they had quickpay but it turns out that that's only if you have hauled three loads for them so 30 day pay.Get the check and it's short payed.Didfn't pay for the layover or the lumper.I called today and talked to a lady in accounting and she transfered me to a manager hank was his name.When trying to explain to him what happened he just kept trying to talk over me and when i raised my voice he just said fine and hung up.I wouldn't haul another load for them.He said the lumper had to be in within 24 hours in order to be paid.My wife is a broker and i asked her if she could bill her customer without pods and she said no hank says otherwise.Looked up their reviews and it's more of the same.Be careful hauling for magellan or better yet don't haul for them.